Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") are a legal agreement between you and CLOUDVALE LLC, a limited liability company registered in the State of Wyoming, owner and operator of CoachLingo.ai ("CoachLingo," "CoachLingo AI," "we," "us," or "our").

These Terms apply when you access or use any of the following:

• www.coachlingo.ai
• talk.coachlingo.ai
• Related pages, products, services, applications, educational tools, team training tools, certificates, and other features we make available (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms and our posted policies, including our Privacy Policy. If you do not agree, do not use the Services.

2. About CoachLingo.ai

CoachLingo.ai is an AI language coaching platform designed to help individuals, teams, schools, and institutions improve real-world communication skills. Depending on the product experience, CoachLingo may offer features related to:

• AI language coaching for business English and workplace communication
• Practice for meetings, presentations, interviews, client calls, and customer communication
• Feedback on pronunciation, grammar, clarity, vocabulary, and tone
• Multilingual learning with the ability to switch between languages or AI coaches
• Guided speaking practice, progress tracking, and visible progress outcomes
• Certificates and competency documentation
• Education, school, enterprise, and team training use cases

CoachLingo is a technology platform. Unless explicitly stated otherwise, it does not provide accredited academic instruction, regulated professional advice, or guaranteed educational, employment, or business outcomes.

3. Eligibility and Account Registration

3.1 Minimum Eligibility

You may use the Services only if you can legally enter into a binding agreement under applicable law. If you are using the Services on behalf of a company, school, institution, or other organization, you represent that you have authority to bind that organization to these Terms.

3.2 Account Information

Some features require you to register an account. You agree to provide accurate, complete, and current information and to keep it updated.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you believe your account has been accessed without authorization, you must contact us promptly.

3.4 Account Responsibility

You are responsible for your account use, your activity on the Services, and the actions of anyone using your credentials or assigned seat.

3.5 Account Transfers and Seat Reassignment

Where permitted by our policies or product settings, account transfers or seat reassignments may be allowed, especially for team, school, or institutional use. Any transfer, reassignment, resale, or sharing intended to avoid payment, misuse a plan, violate law, or circumvent our rules is prohibited and may result in suspension or termination.

4. Individual, Team, School, and Institutional Access

4.1 Direct Individual Access

Some users access CoachLingo directly as individual users. In that case, CoachLingo is generally the provider of the Services and, where applicable, the merchant of record for the purchase.

4.2 Team, School, and Institutional Access

Some users access CoachLingo through an employer, business, school, university, training provider, reseller, or other partner organization (each, an "Institution"). In those cases, the Institution may purchase seats, licenses, or access on your behalf; manage or administer your access, seat assignment, or use policies; and serve as your billing contact or first-line support provider.

4.3 Commercial Relationship for Institutional Users

For institutional access, the Institution may be responsible for pricing, billing terms, onboarding, access policies, refunds, and cancellations under its own agreement with you. Unless expressly stated otherwise, CoachLingo is not responsible for separate promises, discounts, representations, or support commitments made by an Institution.

4.4 Data Role in Institutional Settings

In many institutional deployments, the Institution may act as the controller of end-user data and CoachLingo may act as a processor or service provider to deliver the platform. Institutions are responsible for their own notices, permissions, and internal compliance obligations where applicable.

4.5 No Accreditation or Guaranteed Outcomes

CoachLingo provides AI coaching technology and related digital tools. We do not guarantee test scores, academic credit, employment outcomes, business outcomes, admission decisions, promotion results, or fluency milestones.

5. Youth and Supervised Use

CoachLingo may be used in family, school, or supervised learning contexts. Certain features or safety settings may be designed to provide additional protections for younger users.

If a youth mode, teen mode, or comparable supervised setting is available and enabled, additional safeguards may apply. However, AI systems can still make mistakes; parents, guardians, teachers, schools, and Institutions remain responsible for appropriate supervision; and younger users should be guided on safe and appropriate online behavior.

If you are a parent, guardian, school, or Institution enabling access for minors, you are responsible for ensuring that such access complies with applicable law and your own policies.

6. Acceptable Use Rules

You agree not to use the Services to:

• Violate any law, regulation, or third-party right
• Infringe intellectual property, privacy, publicity, confidentiality, or other legal rights
• Upload, submit, or distribute unlawful, defamatory, deceptive, harassing, abusive, hateful, discriminatory, violent, or exploitative material
• Sexually exploit, endanger, or target minors
• Transmit malware, viruses, harmful code, or security exploits
• Interfere with, disrupt, overload, or damage the Services or related systems
• Scrape, crawl, copy, mirror, or mass-harvest the Services except as expressly authorized
• Reverse engineer, decompile, disassemble, or attempt to discover source code or underlying components, except to the extent such restriction is prohibited by law
• Impersonate another person or misrepresent your affiliation
• Bypass plan limitations, access controls, quotas, safety rules, or usage restrictions
• Use the Services to build or train a competing service through unauthorized automated extraction
• Submit highly sensitive or confidential information unless your plan or separate written agreement clearly allows it

Institutional admins must take reasonable steps to ensure that their users comply with these Terms.

7. AI Conversations, Inputs, and Outputs

7.1 Definitions

"Inputs" means prompts, text, audio, instructions, questions, files, or other materials you submit to the Services. "Outputs" means the content, feedback, suggestions, scores, conversation replies, coaching guidance, summaries, or other materials generated or returned by the Services in response to your Inputs. Inputs and Outputs together may be referred to as "User Content."

7.2 Nature of the Service

CoachLingo is an AI-supported communication and language coaching service. Conversations with AI coaches are simulations intended to help with learning, practice, rehearsal, and feedback. They are not real human promises, guarantees, offers, or professional commitments.

7.3 AI Limitations

AI-generated Outputs may be inaccurate, incomplete, outdated, biased, or inappropriate for your purpose. You must use independent judgment before relying on any Output. CoachLingo does not guarantee that any Output is correct, lawful, original, non-infringing, suitable for publication, or fit for a particular use.

7.4 No Professional Advice

Outputs are provided for learning, communication practice, and general informational use only. They are not legal, medical, psychological, financial, immigration, employment, accreditation, or other regulated professional advice.

7.5 Your Responsibility for Use

You are solely responsible for the Inputs you provide, your review and use of Outputs, and any decisions, actions, publications, communications, or reliance based on the Services.

8. User Content and Permissions

8.1 Ownership of Your Inputs

As between you and CoachLingo, you retain any rights you may have in your Inputs.

8.2 Output Rights

Subject to these Terms and applicable law, CoachLingo grants you the right to use Outputs returned to you through the Services for your lawful personal, educational, or internal business purposes. Because AI systems generate content probabilistically, similar or identical Outputs may be generated for other users.

8.3 License You Grant to CoachLingo

You grant CoachLingo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, display, and use your User Content only as reasonably necessary to operate and provide the Services; maintain security, safety, fraud prevention, and abuse prevention; troubleshoot, support, and improve the Services; comply with legal obligations; and enforce these Terms and related policies.

If you require restricted data handling, no-training commitments, or custom terms, those may be available only under a separate written enterprise or institutional agreement.

8.4 Your Content Promise

You represent and warrant that you have all rights, permissions, and legal authority necessary to submit your Inputs and allow us to process them under these Terms.

9. Intellectual Property

The Services, including the software, platform design, interfaces, branding, trademarks, logos, page layouts, audio, visual assets, features, databases, and underlying technology, are owned by CoachLingo, CLOUDVALE LLC, or our licensors and are protected by intellectual property and other laws.

Except as expressly allowed by these Terms, you may not copy, reproduce, republish, distribute, sell, lease, license, or exploit any part of the Services; modify or create derivative works from the Services; or use our trademarks, brand elements, or domain names without prior written permission.

Nothing in these Terms transfers ownership of the Services or our intellectual property to you.

10. Plans, Pricing, Billing, and Auto-Renewal

10.1 Free and Paid Access

CoachLingo may offer free features, trial access, paid subscriptions, paid seats, institutional licenses, or other paid service options. Features, limits, included benefits, and access levels may vary by plan, channel, market, or product version.

10.2 Pricing

Prices, billing frequency, renewal cycle, included features, and any usage limits will be shown at checkout, in the relevant order flow, or in a separate written agreement. We reserve the right to update pricing or plan structures for future billing periods or future purchases, subject to applicable law.

10.3 Payment

If you purchase a paid plan, you authorize us or our authorized billing providers to charge the payment method you provide for applicable fees, taxes, and any other charges disclosed at checkout or in your agreement.

10.4 Auto-Renewal

Unless otherwise stated, recurring subscriptions renew automatically at the end of each billing cycle until canceled. By purchasing a recurring plan, you authorize recurring charges at the stated interval until you cancel.

10.5 Cancellation of Renewal

You may cancel renewal at any time through your account settings, the purchase channel you used, or the method otherwise described at checkout or in your plan materials. Unless required by law or expressly stated otherwise, cancellation stops future renewals; cancellation does not retroactively void charges already processed; and access typically continues until the end of the current paid billing period.

10.6 Taxes

Fees are exclusive of applicable taxes unless expressly stated otherwise. You are responsible for any applicable sales, use, VAT, GST, withholding, or similar taxes, except taxes based on our net income.

10.7 Payment Failures

If a charge is declined, reversed, refunded, disputed, or unpaid, we may suspend or limit access until the issue is resolved.

11. Cancellation and Refunds

11.1 Direct-to-Consumer Purchases

For direct purchases from CoachLingo, refund eligibility, if any, depends on the plan, purchase channel, applicable law, and the circumstances of the request. Unless otherwise required by law or expressly stated at checkout, a first-time purchase may be reviewed for refund if requested promptly after purchase and before substantial usage. Renewals, partial-period use, consumed benefits, and delayed refund requests may be non-refundable. Promotional, discounted, limited-time, partner, seat-based, or customized arrangements may be subject to separate refund rules.

11.2 Institutional or Partner Purchases

If your access was purchased through an Institution, reseller, school, or employer, refund and cancellation requests must usually be handled by that Institution or seller under its own policies. CoachLingo is not required to issue refunds for institutional purchases unless applicable law requires it or the relevant Institution expressly authorizes us in writing.

11.3 App Store or Third-Party Channel Purchases

If you purchased through an app store or third-party platform, your purchase may be governed by that platform's billing and refund rules, and you may need to request cancellations or refunds through that channel.

11.4 Chargebacks and Abuse

We reserve the right to investigate refund requests, payment disputes, and chargebacks, and to suspend accounts where we reasonably suspect fraud, abuse, or deliberate misuse of refund systems.

11.5 Consumer Rights

Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection laws.

12. Third-Party Services and Links

The Services may contain integrations, tools, app store links, analytics tools, payment providers, or links to third-party websites or services. We do not control third-party services and are not responsible for their availability, security, content, billing, or privacy practices. Your use of third-party services is subject to their own terms and policies.

13. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information. For institutional users, additional privacy notices, school notices, or internal policies of the Institution may also apply.

14. Service Availability and Changes

We may update, improve, modify, suspend, or discontinue all or any part of the Services at any time, including features, languages, coaches, pricing, limits, interfaces, or availability. We do not guarantee that any feature, coach, language, scenario, certificate, plan, or integration will always remain available.

We may release new features, beta tools, or experimental functions from time to time. These may be subject to additional terms or may be changed or removed at any time.

15. Disclaimers

To the fullest extent permitted by law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis. CoachLingo disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, security free from all defects, and compatibility with your needs or systems.

We do not warrant that the Services will be uninterrupted, secure, or error-free; that any Output will be accurate, complete, or suitable; that defects will always be corrected; or that the Services will achieve any learning, workplace, test, hiring, academic, or commercial objective.

16. Limitation of Liability

To the fullest extent permitted by law, CoachLingo, CLOUDVALE LLC, and our affiliates, officers, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages; loss of profits, revenue, goodwill, business opportunity, reputation, or anticipated savings; loss of data, use, content, or access; interruption of business or learning activities; or damages arising from reliance on Outputs or third-party services.

Our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of the amount you paid directly to CoachLingo for the Services in the 12 months before the event giving rise to the claim, or USD $100.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those cases, this section applies only to the maximum extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless CoachLingo, CLOUDVALE LLC, our affiliates, and our personnel from and against claims, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable legal fees, arising out of or relating to your use or misuse of the Services; your Inputs, User Content, or reliance on Outputs; your violation of these Terms or applicable law; your infringement of any rights of another person or entity; and disputes between you and any Institution, school, employer, customer, or other third party.

18. Governing Law and Venue

These Terms are governed by the laws of the United States and the State of Wyoming, without regard to conflict-of-law principles. To the extent permitted by law, any dispute arising out of or relating to these Terms or the Services that is not otherwise required to be handled in another forum will be brought exclusively in the state or federal courts located in Wyoming, and you consent to that jurisdiction and venue.

If mandatory consumer law in your jurisdiction gives you rights to bring claims elsewhere, those rights remain unaffected.

19. Suspension and Termination

19.1 By You

You may stop using the Services at any time. If you want to end a recurring subscription, you must also cancel renewal through the applicable billing method.

19.2 By CoachLingo

We may suspend, restrict, or terminate your access, with or without notice where appropriate, if you violate these Terms or applicable law; we reasonably suspect fraud, abuse, or security risk; required by a court order, regulator, payment provider, or legal obligation; an Institution requests deactivation of an institutional seat it controls; or continued access could harm the Services, other users, or our rights.

19.3 Effect of Termination

Upon termination, your right to use the Services ends immediately, except for any provisions that by their nature survive termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and miscellaneous terms.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional posted or written terms applicable to specific features or plans, form the entire agreement between you and CoachLingo regarding the Services.

20.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

20.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

20.4 Assignment

We may assign or transfer these Terms or our rights and obligations under them in connection with a merger, acquisition, corporate reorganization, sale of assets, or to an affiliate. You may not assign these Terms without our prior written consent.

20.5 Notices

We may provide notices through the Services, by email, by posting on our website, or by other reasonable means.

20.6 Language

We may provide translated versions of these Terms for convenience. In the event of conflict, the English version will control unless applicable law requires otherwise.

21. Contact Information