Refund Policy

1. Overview

At CoachLingo.ai, we aim to keep our payment, cancellation, and refund rules clear, fair, and transparent for every customer.

This Refund Policy explains how refunds, cancellations, renewals, and purchase disputes are handled for paid products and services offered through CoachLingo.ai — including subscriptions, one-time plans, team purchases, school or institutional access, and other supported purchase flows.

CoachLingo.ai is operated by CLOUDVALE LLC, a company registered in the State of Wyoming, United States. This Refund Policy should be read together with our Terms of Service, Privacy Policy, checkout disclosures, and any separate order forms or institutional agreements that may apply.

2. Who This Policy Applies To

This Refund Policy applies to:

• Direct individual purchases made from CoachLingo.ai
• Recurring subscriptions purchased through our supported checkout flows
• One-time paid plans, fixed-term plans, and lifetime plans where offered
• Eligible team or seat-based purchases made directly from CoachLingo.ai

This policy does not fully govern purchases made through:

• App stores or third-party platforms (e.g., Apple App Store, Google Play)
• Schools, universities, training providers, resellers, employers, or other institutional partners acting as seller or merchant of record
• Custom enterprise or institutional contracts with separate written payment terms

For those purchase channels, the applicable seller's refund rules, platform rules, or written contract may control.

3. Purchase Types

3.1 Auto-Renewing Subscriptions

In supported markets, CoachLingo may offer recurring monthly, annual, or other auto-renewing subscription plans. Unless stated otherwise at checkout, these plans renew automatically until canceled.

3.2 One-Time Purchases

In supported markets, CoachLingo may offer one-time purchases such as fixed-term access plans, lifetime plans, promotional non-renewing plans, and special access packages or seat bundles. Unless explicitly stated otherwise, one-time purchases do not auto-renew.

3.3 Team, School & Institutional Purchases

Some access may be purchased for users by a business, school, university, or other institution. In those cases, billing, cancellation, and refund handling may be managed under the institution's own purchasing arrangement.

4. General Refund Principles

CoachLingo wants to be fair while also protecting the platform from abuse, excessive refund misuse, and fraudulent disputes. As a general rule:

• First-time direct purchases may be eligible for review if requested promptly and before substantial use
• Renewal charges are generally non-refundable unless required by law
• One-time plans already substantially consumed or fully delivered are generally non-refundable unless required by law
• Institutional purchases are usually handled by the institution or seller of record
• App store and third-party channel purchases are usually governed by that channel's own refund process
• Mandatory local consumer rights override this policy where applicable

5. Direct-to-Consumer Refunds

5.1 First-Time Purchase Refund Review

If this is your first direct purchase from CoachLingo.ai, you may request a refund within 24 hours of payment, provided there has been no substantial usage of the paid service.

For purposes of this policy, "substantial usage" may include:

• Significant paid-session activity
• Repeated use of premium-only features
• Meaningful consumption of paid entitlements
• Use clearly beyond a minimal trial or reasonable fair-use threshold
• Access or use that indicates the paid plan has already been materially enjoyed or consumed

Refunds under this section are reviewed on a case-by-case basis.

5.2 Renewals & Later Refund Requests

Unless required by law, the following are generally non-refundable:

• Recurring subscription renewal charges
• Refund requests submitted more than 24 hours after the payment date for first-time direct purchases
• Plans that have already been substantially used
• Purchases made after prior refunded purchases where we reasonably believe the refund system is being misused

5.3 Partial Refunds

CoachLingo may, at its discretion or where required by law, offer a full refund, a partial refund, a pro-rated refund, service credit, or another reasonable remedy depending on the purchase type, usage amount, billing cycle stage, technical circumstances, and local legal requirements.

6. One-Time Plans, Fixed-Term Access & Lifetime Purchases

6.1 One-Time Plans

One-time purchases are generally intended to be final once access has been granted, unless the request is made promptly after purchase, there has been no substantial usage, or applicable law requires a refund or withdrawal right.

6.2 Lifetime Plans

Lifetime or non-renewing long-term access plans are generally non-refundable once activated and substantially delivered, except where required by law.

6.3 Promotional or Discounted Purchases

Special promotional, discounted, bundled, or limited-time plans may have additional terms shown at checkout. Those terms apply together with this Refund Policy.

7. Auto-Renewal, Cancellation & Future Charges

7.1 Canceling a Subscription

You may cancel an auto-renewing CoachLingo subscription at any time through:

• Your account settings, if available
• The billing path or purchase channel used for the original purchase
• The relevant app store or third-party platform, if purchased there
• CoachLingo Support at [email protected]

7.2 Effect of Cancellation

Unless required by law or otherwise stated at checkout, cancellation stops future renewals but does not usually reverse a charge that has already been processed. Your paid access generally continues until the end of the current billing period.

7.3 Missed Cancellation Before Renewal

If you forget to cancel before the next renewal charge is processed, that renewal payment is generally non-refundable unless local law requires otherwise or CoachLingo chooses to make an exception.

8. EU, EEA, UK & Other Statutory Consumer Rights

If you are located in a jurisdiction that gives consumers a mandatory right to cancel or withdraw from a distance contract, those rights remain available to the extent required by law.

For example, some customers in the EU, EEA, or UK may have a statutory right to cancel within a cooling-off period for qualifying online service purchases, subject to legal exceptions or deductions where the service has already begun at the customer's request, the customer agreed to immediate performance, and the customer acknowledged that the right to withdraw may be reduced, lost, or subject to proportionate payment once performance begins.

If you want to exercise a statutory withdrawal right, contact us promptly and include the required purchase details so we can review the request under applicable law.

9. Institutional, School & Partner Purchases

If your CoachLingo access was purchased through a school, university, employer, corporate training program, education agency, partner, reseller, distributor, or institutional customer, that organization is typically responsible for billing, cancellations, seat assignment, refund handling, and first-line order support.

In such cases, your refund request should usually be directed to the institution or seller that enrolled you. CoachLingo may provide technical assistance on platform access issues but generally does not issue direct refunds for those purchases unless required by law or expressly authorized in writing by the institution.

10. App Store & Third-Party Platform Purchases

If you purchased CoachLingo access through an app store, marketplace, external subscription platform, or other third-party billing channel, your refund request may need to be submitted directly through that channel. CoachLingo cannot override the billing or refund rules of third-party platforms.

Those platforms may apply their own rules about refund deadlines, eligibility standards, subscription cancellation, restoration of purchases, and dispute handling.

11. How to Request a Refund

To request a refund from CoachLingo for an eligible direct purchase, please contact our support team:

Please include the following information with your request:

• The email address used for the purchase
• Order ID, receipt ID, or transaction reference
• Purchase date
• Payment amount and currency
• The reason for your request
• The country or region of purchase, if relevant
• Whether the purchase was made directly, through an institution, or through a third-party platform

Providing complete information helps us review your request faster.

12. Review Process

When we receive a refund request, we may review factors including:

• Whether the purchase was a first-time direct purchase
• How much time has passed since payment
• Whether the service was substantially used
• Whether the purchase was direct or through a third party
• Whether there are signs of fraud, abuse, or repeated refund misuse
• Whether local consumer law gives you additional rights

We may request additional information to verify the request before making a decision.

13. Approved Refunds

If a refund is approved, it will usually be returned to the original payment method used for the purchase. The timing of the returned funds depends on your bank, card issuer, payment provider, or platform. Foreign exchange differences, bank charges, or third-party processing fees applied outside our control may affect the final amount received.

Where permitted by law and appropriate to the case, we may instead offer a partial refund, a pro-rated refund, account credit, plan downgrade, or another commercially reasonable resolution.

14. Chargebacks, Disputes & Fraud Prevention

If you initiate a chargeback, payment reversal, or bank dispute, CoachLingo may temporarily pause or remove access to paid services, revoke benefits associated with the disputed transaction, review the account for suspicious or abusive activity, and deny future purchases or refund requests where misuse is detected.

We encourage you to contact us before initiating a chargeback whenever possible so we can review the issue together.

15. Service Changes & Exceptional Cases

If CoachLingo makes a material change that significantly reduces a paid feature before the end of a prepaid term, or if a paid feature is removed entirely in a way that materially affects your purchased access, we may, where appropriate, give advance notice, provide a replacement feature, offer a plan adjustment, or offer a pro-rated refund for the unused portion.

This section does not apply to beta or experimental features, temporary downtime, maintenance, security measures, or improvements and design changes that do not materially reduce the paid service purchased.

16. Taxes, Currency & Fees

Unless stated otherwise, prices may exclude applicable taxes, and taxes may be charged where required by law. Bank fees, foreign exchange fees, and cross-border transaction fees are not refunded unless required by law or caused directly by our error.

If you believe you were charged in error, please contact us before initiating a chargeback so we can review the issue promptly.

17. Policy Updates

We may update this Refund Policy from time to time to reflect changes in payment methods, legal requirements, product offerings, billing practices, and consumer rights obligations. When we make material updates, we may post the revised version on CoachLingo.ai and, where appropriate, provide additional notice.

The version in effect at the time of your purchase, or as otherwise required by law, will govern your request.

18. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please reach out to the CoachLingo support team.