CoachLingo.ai is committed to handling your personal information transparently and securely. This policy explains what data we collect, how we use it, and the choices you have. We encourage you to read it carefully.
CoachLingo.ai (“CoachLingo,” “we,” “us,” or “our”) is an AI language coaching and learning platform operated by CLOUDVALE LLC, a limited liability company registered in the State of Wyoming, United States. CoachLingo is designed to help individuals, teams, schools, and organizations improve communication in real-world situations—including workplace conversations, meetings, interviews, presentations, customer communication, business English coaching, and practical speaking practice across multiple languages.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit CoachLingo.ai, use talk.coachlingo.ai, create an account, interact with our AI coaches, purchase subscriptions or licenses, or otherwise use our services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- The CoachLingo.ai website and all related pages
- The live conversation and AI coaching experience at talk.coachlingo.ai
- Business, education, and certificate-related pages or features
- Account registration, support, subscription, billing, and customer service interactions
- Any related products, services, or communications that link to this Privacy Policy
This Privacy Policy does not apply to third-party websites, services, or payment pages that have their own privacy notices.
2. Information We Collect
We may collect personal information directly from you, automatically from your device or browser, and in some cases from schools, employers, team administrators, guardians, or service providers acting in connection with the Services.
2.1 Information You Provide Directly
Depending on how you use CoachLingo, we may collect:
- Your name, display name, username, or nickname
- Your email address and login credentials
- Your language preferences, learning goals, selected coach, selected scenarios, and communication preferences
- Content you submit through the platform, including text prompts, written answers, feedback requests, support messages, and other user content
- Voice input or audio content if you choose to use speaking or pronunciation features
- Profile information you voluntarily provide, such as company name, school name, role, or training objectives
- Information you provide when contacting support, requesting a refund, or submitting a privacy request
2.2 AI Coaching and Conversation Data
When you use CoachLingo’s AI language coaching features, we may collect and process:
- Your conversations with AI coaches
- Your speaking or pronunciation inputs, if you use voice features
- Corrections, feedback, scores, progress records, certificates, or learning summaries generated through your use of the platform
- Uploaded content, if the platform allows uploads in a specific feature
2.3 Payment and Subscription Information
If you purchase a subscription, paid seat, institutional access, or any other paid service, we or our payment and billing partners may collect and process:
- Purchase date and order details
- Subscription type, renewal status, invoice or receipt details
- Billing country or region
- Refund status or chargeback-related details
- Limited transaction identifiers needed for account activation, fraud prevention, support, and financial recordkeeping
Payment card details are generally processed by our payment service providers under their own terms and privacy practices. CoachLingo does not directly store full credit card or debit card numbers on our servers.
2.4 Technical, Device, and Usage Information
When you visit or use CoachLingo, we may automatically collect:
- IP address
- Browser type and version
- Device type, operating system, and language settings
- Approximate location derived from IP address
- Pages visited, referring URLs, session timestamps, clicks, and interaction patterns
- Cookies, log files, and similar technologies
- Performance, diagnostics, crash, and security-related data
2.5 Information From Organizations or Administrators
If you access CoachLingo through a company, school, training provider, or other organization, we may receive information about you from that organization, such as your name and email address, seat assignment or invitation status, organization name, department, or role, and learning or training access permissions.
3. How We Use Your Information
3.1 To Provide the Services
We use your data to create and manage your account, authenticate users and maintain account security, deliver AI language coaching (including role-play, pronunciation feedback, grammar feedback, vocabulary support, clarity feedback, and tone coaching), personalize your language, scenario, and coach experience, enable progress tracking, certificates, and service-related features, and provide business, education, and team training functions where applicable.
3.2 To Operate, Improve, and Protect CoachLingo
We use information to maintain and improve platform performance, troubleshoot technical issues, monitor abuse and fraud, perform analytics and quality assurance, improve safety systems and user protections, and develop, test, and refine existing or future product features.
3.3 To Manage Purchases, Billing, and Support
We use relevant data to activate subscriptions or licenses, process payments, renewals, refunds, and invoices, investigate payment disputes, and respond to support requests, complaints, and service inquiries.
3.4 To Communicate With You
We may use your information to send service notices, account verification emails, security alerts, legal or policy updates, customer support replies, and marketing communications where permitted by law or where you have consented.
3.5 To Comply With Law
We may process personal information to comply with applicable laws, regulations, lawful requests, court orders, tax rules, accounting obligations, and other legal requirements.
4. Legal Bases for Processing
Where required by applicable law (including the GDPR and similar regulations), we rely on one or more of the following legal bases to process your personal information:
- Performance of a contract: To provide the services you request, manage your account, and fulfill subscriptions or licenses.
- Consent: Where you give us permission, such as for certain marketing communications or optional data processing activities.
- Legitimate interests: To operate, secure, improve, and support our services, prevent abuse, and understand how users interact with CoachLingo.
- Legal obligation: Where processing is necessary to comply with applicable law, tax, accounting, reporting, or regulatory duties.
If we rely on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.
5. AI Conversations, Uploaded Content, and Responsible Use
CoachLingo is an AI-powered service. To deliver the platform experience, your prompts, conversation content, speaking inputs, feedback requests, and related materials may be processed by automated systems and, where needed, by trusted service providers acting on our behalf.
Highly sensitive personal information (unless clearly necessary), private payment card details in open chat fields, confidential third-party data you are not authorized to share, or personal data of children or other individuals unless you have the legal right to provide it.
We may review limited content where necessary for support investigations, fraud or abuse prevention, safety enforcement, debugging and service quality review, and compliance with law.
CoachLingo may use automated systems to generate feedback, learning suggestions, or communication coaching. However, we do not use solely automated decision-making to make decisions that produce legal or similarly significant effects on you.
7. Marketing Communications
We may send you promotional emails or updates about CoachLingo services, features, offers, or related language coaching products where allowed by law.
You can opt out of marketing emails at any time by clicking the unsubscribe link included in the email, or by contacting us at [email protected].
Even if you opt out of marketing, we may still send you important non-marketing messages about your account, purchases, security, or policy changes.
We do not disclose your personal information to third parties for their own direct marketing purposes without your consent.
9. International Data Transfers
CoachLingo operates globally. Your personal information may be stored or processed in the United States and in other countries where we or our service providers operate.
These countries may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers, including contractual protections, organizational measures, and other legally recognized transfer mechanisms.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of data and the reason we collected it. For example:
- Account information may be kept while your account remains active
- Support records may be retained as needed for customer service, training, and dispute handling
- Technical logs may be retained for security, diagnostics, and fraud prevention for shorter periods unless needed longer
- Billing, transaction, tax, and compliance records may be retained for longer periods as required by law or legitimate business needs
In many cases, account and transaction-related records may be retained for up to six (6) years after account closure where reasonably necessary for tax, accounting, legal, refund, fraud prevention, or compliance purposes.
When retention is no longer necessary, we will delete, anonymize, or securely dispose of the relevant information.
11. Children, Schools, and Youth Protection
CoachLingo may be used by adults, professionals, students, schools, training providers, and organizations. CoachLingo is not intended for children under 13 to use independently without the permission or authorization required by applicable law.
We do not knowingly collect personal information online from children under 13 without appropriate parental consent, school authorization, guardian authorization, or other lawful basis where required.
If CoachLingo is used through a school, family, or supervised setting, a school, parent, guardian, or authorized administrator may create or manage the account; certain information may be provided to us by the school or administrator; and youth-protection or age-appropriate safety settings may be applied where available.
If you believe that a child has provided personal information to us inappropriately, please contact [email protected] and we will review the request.
12. Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- The right to know whether we process your personal data
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of personal data in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing, including direct marketing
- The right to withdraw consent where processing is based on consent
- The right to data portability, where applicable
- The right not to be subject to a decision based solely on automated processing that has legal or similarly significant effects, where applicable
- The right to lodge a complaint with a supervisory authority or regulator
To exercise your rights, contact us at [email protected] with the subject line Privacy Request.
We may need to verify your identity before completing your request. We may also deny or limit a request where permitted by law. We aim to respond within the time period required by applicable law. In many cases, that period is within one month, although some complex requests may take longer.
13. Additional Notice for EEA, UK, and Switzerland Users
If you are located in the European Economic Area, the United Kingdom, or Switzerland:
- You may have rights to access, rectify, erase, restrict, object, and port your personal data
- You may withdraw consent at any time where consent is the legal basis
- You may complain to your local data protection authority if you believe your rights have been violated
- Personal data may be transferred outside your region using safeguards recognized by applicable law
If you would like more information about the safeguards we use for international transfers, you may contact us at [email protected].
14. Additional Notice for California and Certain U.S. State Residents
Residents of California and certain U.S. states may have additional privacy rights, depending on applicable law. These rights may include the right to know the categories of personal information collected, the categories of sources from which personal information is collected, the business or commercial purposes for collection, use, or disclosure, access, correct, or delete certain personal information, receive a portable copy of certain personal information, and appeal a denial of a rights request where applicable.
The categories of information described in this Privacy Policy may include identifiers, account information, commercial information, internet or network activity, user content, audio information (if you choose voice features), support communications, educational or organizational account information, and inferences used to personalize the service.
We use and disclose these categories for the purposes described throughout this Privacy Policy, including service delivery, account administration, support, analytics, security, fraud prevention, legal compliance, and service improvement.
If applicable law requires any additional notice, opt-out method, or request mechanism based on our then-current practices, we will provide it as required.
15. Third-Party Services and Links
CoachLingo may contain links to third-party websites, plugins, tools, app stores, or services. We do not control those third parties and are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party service you visit or use.
16. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, application, platform, or data transmission method can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.
If we become aware of a personal data breach, we will take appropriate steps in accordance with applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or features, technology or security practices, legal, regulatory, or compliance requirements, or business operations.
When we make material changes, we may post the updated policy on the website and, where appropriate, provide additional notice. Your continued use of the Services after the updated Privacy Policy becomes effective means that you acknowledge the revised version.
18. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
CoachLingo.ai
Operated by CLOUDVALE LLC, a limited liability company registered in the State of Wyoming, United States
Email: [email protected]
For privacy requests, please use the subject line: Privacy Request.